Contact
At Zanvi, we are here to help with questions about your order, delivery, returns, refunds, product information, or anything related to your shopping experience.
Before contacting us, please include as much information as possible so our support team can assist you quickly.
Customer Support
For all customer enquiries, please contact us by email:
Email: contact@zanviofficial.com
Telephone: +44 7916682331
Support hours:
Mon-Fri: 8:00 AM - 5:00 PM (GMT)
We aim to respond within 24 business hours.
What We Can Help With
Our customer support team can assist you with:
- Order status
- Tracking information
- Delivery questions
- Address updates, where possible
- Returns and refunds
- Exchanges
- Damaged, faulty, or incorrect items
- Payment questions
- Product information
- General enquiries
If your enquiry is related to an existing order, please include your order number and the email address used at checkout.
Order & Delivery Support
If you are contacting us about an order, please include:
- Your full name
- Order number
- Email address used at checkout
- Delivery address
- A clear description of your request
If your order has already been shipped, please also include your tracking number if available.
Returns & Refunds Support
If you are contacting us about a return, refund, exchange, damaged item, faulty item, or incorrect item, please include:
- Your order number
- Item or items affected
- Reason for the request
- Clear photos or video, if the item is damaged, faulty, incorrect, or not as described
- Your full name
- Your delivery address
Please do not send any return parcel without contacting us first and receiving return instructions from our support team.
Approved returns must be sent only to the return address confirmed by our support team.
Business Information
Shop Name: Zanvi
Company Name:
Izu Dk Growth
Company Registration Number:
0008053777
Business Address:
1029 Mountain Rd Pl Ne
Albuquerque NM 87110
United States
Warehouse Address
Orders and approved returns may be handled through our warehouse and fulfilment partners.
Warehouse Address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China
Please note: do not send returns to this address unless our support team has specifically confirmed it for your return request.
Returns sent without approval or to an unauthorised address may not be accepted.
Important Notice
Zanvi currently serves customers in the United Kingdom.
For questions about delivery, returns, refunds, cancellations, payments, or privacy, please review our policies before contacting us.
Links to Our Policies
Terms of Service:
https://zanvili.com/policies/terms-of-service
Shipping Policy:
https://zanvili.com/policies/shipping-policy
Return & Refund Policy:
https://zanvili.com/policies/refund-policy
Privacy Policy:
https://zanvili.com/policies/privacy-policy
Transactions Policy:
https://zanvili.com/pages/transactions-payment-policy
Contact Page:
https://zanvili.com/pages/contact
Frequently Asked Questions:
https://zanvili.com/pages/faq